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A user account does not exist.

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If a user receives an error message stating that their account does not exist, please read the instructions below for how to address the situation.  

  1. Go to the login page.
  2. Type the Admin Portal username and password into the corresponding fields. Click the Sign In button.
  3. Hover over the People tab at the top of the page and select the People Search option.
  4. Type the first name and last name of the user into the First Name and Last Name fields, and select the Filter option to search for the account.
  5. Possible Outcomes:
    1. If the user's account does not display in the search results, this user will need to create an account by completing the registration form. 
    2. If the user's account does display in the search results, verify that the account email address is correct since this problem may be caused by the customer not logging in with the correct information.