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If a user has reported that their account is blocked, it is because the account has been inactive for an extended period of time or that account wasn't activated within the given time window. Please read the instructions below for information on how to address the situation.
When an account is blocked, a user can unblock their own account. Ask the user to follow the steps below.
- Go to the login page.
- Type the username and password into the corresponding fields. Click the Sign In button.
- Clicking the Sign In button will prompt an error message that tells the customer that their account needs to be reactivated and provides a one-time link for them to log into their account. (The user should receive an email that provides the activation link.)
If a customer can not find the activation email, a WCMS Administrator can log into the administration portal to unblock the account.
- Go to the login page.
- Type the Admin Portal username and password into the corresponding fields. Click the Sign In button.
- Hover over the People tab at the top of the page and select the People Search option.
- Type the email address of the user into the Email field and select the Filter option to search for the account.
- Click the checkbox next to the account that you would like to unblock and select the Unblock the Selected Users option from the Update Options dropdown menu.